Cancellation Policy
After you have registered for a course, we consider your registration to be a firm commitment for you to attend.
Last-minute participant substitutions are difficult to arrange, although we understand emergency situations may arise that will affect your attendance to programs offered by CDOCS.com.
We have established the following policy
in case of course cancellation:
If you register for an event, you have 2 business days from your registration date to receive a full refund, less a 6% processing fee. Any request to cancel within 90 days of the event date is considered beyond the cancellation window and is not eligible for refund. If you have less than 90 days but 60 days or more before the event date, you are eligible for an extension which can be redeemed for a future event. Your extension must be used within one calendar year of the original date of order. Extension seat availability is offered as a courtesy and is not guaranteed - events must have “extension seats” available in order to register using an extension. Any request to cancel or reschedule that is received less than 60 days before the event start date is not eligible for extension or refund and will result in forfeiture of funds. Written notice must be given for all course cancellation requests.
In addition, CDOCS.com reserves the right to cancel or reschedule events as necessary.
In such a case, tuition or deposit may be refunded in full or transferred to a future seminar or course. In no event shall CDOCS.com be liable for any cancellation or change penalties assessed by an airline or hotel as a result of course date changes or cancellations.
Please Note: Vouchers must be presented to your Education Advisor at the time of course registration to be applied to that specific course. If a valid voucher is not applied at the time of registration, but is received prior to or during a course, full tuition will be collected and the voucher can be credited to your Spear account for a future course.
